At KB-Busines, we value your satisfaction and aim to provide a seamless shopping experience. Please review our Refund and Returns Policy to understand your rights and our commitment to your satisfaction.
Digital Products Policy
1. Refund Eligibility:
Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed. However, exceptions may be made under the following conditions:
- The product is defective or not as described.
- There was a technical issue that prevented you from accessing the product.
- The purchase was made in error, and the product has not been downloaded or used.
2. Refund Request Process:
If you meet the above criteria, please contact us within 14 days of purchase with the following details:
- Order number
- Description of the issue
- Proof of purchase
3. Refund Method:
Approved refunds will be processed back to your original payment method within 7–10 business days.
Exchanges:
We do not offer exchanges for digital products. If there is an issue with your purchase, we will work with you to resolve it by providing a corrected or replacement version of the product when applicable.
Non-Refundable Cases:
Refunds will not be issued for the following reasons:
- Change of mind after the product has been downloaded or accessed.
- Misuse of the product or failure to use it as intended.
- Incompatibility with third-party software or platforms not specified in the product description.
How to Contact Us:
For refund inquiries or assistance, please reach out to our support team:
Response Time: Within 2 business days.